+95 9 254898255 flight@green-myanmar.com

FAQ


 

Q : What is booking process ?

A : As soon as we received the booking along with full payment , we will go ahead and book the flight ticket. In the meanwhile, we will send out Initial payment confirmation email to acknowledge within 48 hours of receiving your booking. 

After issue the ticket, we will send complete email along with attached flight ticket.

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Q : How soon will I get complete flight e-ticket?

A : Normally, we issue the ticket as soon as we received your booking along with payment. Then we will send it to you.

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Q : Why haven't I received my initial email with ticket information immediately after making the payment?

A : Due to the fact that we review all bookings before processing further, it might takes sometime but no more than 48 hours.

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Q : What is the office opening hours?

A : Monday to Friday 9:00AM to 5:00PM and Saturday 9:00AM to 12:00PM, except public holiday.

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Q :The Travel date is very close. What if I still haven't got the Complete e-ticket yet?

A :You should receive your complete e-ticket 10 days before your travel date. Alternatively, please check your email. If you still haven't received it yet, please do contact us via email flight@green-myanmar.com or phone number (+95) 9 420077655 or (+95) 9 969910109

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Q : How are the payment process? Is it secure?

A : We use Internationally accepted most reliable Paypal system. We do accept either credit card/ Visa/ Master or by Paypal account.
For those who still have problem making payment, you can do wire transfer to our Singapore bank account. Please contact us for more details.
Remark: we do not accept cash on arrival.

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Q : Can't book some date. Why some date are blocked?

A: There are certain days that some flight line doesn't run such as Myanmar New Year festival season.

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Q : Why can't I book for tomorrow and the day after tomorrow?

A: Our system only allow the booking that are 2 days in advance to Travel date so that it will give us sometime to review and operate before we actually issue the Complete ticket to our customer. 

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Q : Can I cancel or refund?

A : Normally, booking can't be cancelled or is non-refundable as we book and paid in full to the Flight company as soon as we received the booking from you so that we can secure the booking for our customer.

However, some flight companies allow to cancel or amend with some charges. So, depend on each flight companies’ policy, we will make amend or cancel or refund.

All cancellation and amendment request must be done by writing to our email at  flight@green-myanmar.com. Any required refund will be made to you either in Credit Code or original form of payment received. All refunds will be in currency in which you originally paid for the booking.

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Q: Which local bank can I pay?

Bank Account Name Account Number
AYA Bank Green Myanmar Travels & Tours 0082103010004322
KBZ BAnk Green Myanmar Travels & Tours 02710302704190001
CB Bank U Thet Hein                               0061100100001155
AGD Bank B&F Company Limited        3251130002784
MAB Bank Green Myanmar Travels & Tours  0020123002021920019

 

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