+95 9 254898255 hello@green-myanmar.com

FAQ


Q : Who are we?

A : We are an online Bus ticket resellerr who is operated and regulated under the management of GMBF Group . We have committed this service with the intention to introduce our customer with most convenience booking experience that include SMS-ticket delivery system, MPU card payment purchase method, and to integrate with bus lines for better sale and booking purpose. For more information, please contact directly to ticket@green-myanmar.com.

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Q : What is the procedure with Bus ticketing system?

A : As soon as we received the booking along with full payment , we will go ahead and book the seat. We will send out Initial sms to acknowledge within 48 hours of receiving your booking. 

Due to the seat assign policy with Bus companies, we can only send complete SMS-ticket along with seat number 7 days before the travel date at earliest.

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Q : How soon will I get seat number?

A : Due to the strict seat assignment policy of Bus companies, we can only provide the seat number 7 days before the travel date as earliest.

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Q : Why haven't I received my initial SMS with ticket information immediately after making the payment?

A : Due to the fact that we review all bookings before processing further, it might takes sometime but no more than 48 hours.

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Q : What is the office opening hours?

A : Monday to Friday 9:00AM to 5:00PM and Saturday 9:00AM to 12:00PM, except public holiday.

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Q :The Travel date is very close. What if I still haven't got the Complete SMS-ticket yet?

A :You should receive your complete SMS-ticket 7 days before your travel date. Alternatively, please check your email. If you still haven't received it yet, please do contact us on 09420077655

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Q : How are the payment process? Is it secure?

A : We do accept either MPU cardpayment, bank transfer or deposit to our bank account methods.

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Q : Can't book some date. Why some date are blocked?

A: There are certain days that some bus line doesn't run such as Myanmar New Year festival season.

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Q : Why can't I book for tomorrow and the day after tomorrow?

A: Our system only allow the booking that are 2 days in advance to Travel date so that it will give us sometime to review and operate before we actually issue the Complete ticket to our customer. 

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Q : What is the different between VIP 2+1 seat and Normal 2+2 seat?

A: It mean the number of seat in a roll on bus which mean 2+1 has more space than 2+2.

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Q : What do I need to bring to Bus station to take bus?

A : You just need to provide our complete SMS or E-ticket at the Bus gate along with your NRC no to verify that you are the right passenger. Moreover, passengers are suggested to bring along their NRC when they travel at all time.

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Q : Can I cancel or refund?

A : Booking can't be cancelled or is non-refundable as we book and paid in full to the Bus company as soon as we received the booking from you so that we can secure nice seat for our customer.

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